All Transactions and purchases made on the site is final and ROLLS JOYS offers no return and exchange unless it can be clearly shown that the product shipped is defected.


RETURNING AN ITEM DELIVERED TO YOU

Return request can be placed online or through the App, if you've received an item in a 'Damaged' or 'Defective' state. The return request should be made within ten (10) days of receipt of the defected product and should be placed in the following way-

1. By contacting us and sending an email: help@rollsjoys.com ;


2. By Couriering the item back to us;

IMPORTANT CONDITIONS FOR RETURN

The product returned shall be inspected on its receipt. Please ensure that the following conditions are fulfilled before returning the product:

• The product shall be in unused and original condition;


• You shall inform about the return of the product to us within a period of 10 days;


• You shall not accept any open box deliveries;


• The return package shall include everything that arrived with the package when you made the purchase, including price tags, labels, original packing, freebies & accessories, invoices/warrantee cards and other documentation.